How to Fix Outlook Showing Disconnected from Server

Posted 2 years ago in TECHNOLOGY.

Summary: If you're having trouble with Outlook showing disconnected to your Outlook account or sending emails, this article will teach you how to fix the problem.

How to Fix Outlook Showing Disconnected from Server

You are sending or receiving email when suddenly you see the warning "Outlook says disconnected" in the PC. The disconnection can be a temporary error, or a more serious issue which requires your immediate fix. In the article below, we will cover how to fix Outlook showing disconnected from the server.

How To Fix Outlook Disconnected Issues On Windows PC?

If you are using Microsoft Outlook on your Windows PC, you may have encountered the "disconnected" error message. This error can occur for a variety of reasons, but most often it is caused by a problem with your computer's connection to the mail server. If you are seeing this error, there are a few things you can do to fix it.

First, try restarting your computer. This will refresh your connection to the mail server and may clear up the problem.

If restarting doesn't work, try opening Outlook in Safe Mode. To do this, go to Start > All Programs > Microsoft Office > Microsoft Outlook. Right-click on the icon and select Run As Administrator. Once Outlook opens in Safe Mode, go to File > Exit to close the program.

Still having trouble? Try disabling any firewall or security software that might be blocking your connection to the mail server. You can also try using a different email program to see if that works better for you.

Method 1: Restart Your Computer

If you're using Outlook and you find that it's showing as disconnected from the server, there's a simple fix that you can try.

First, restart your computer. This will ensure that any programs that may be causing the issue are closed.

Next, open Outlook and go to the File menu. Select the Account Settings option and then choose the Exchange account.

Click on the Exchange account and then click on the Disconnect button. Wait for a few minutes and then click on the Connect button. This should fix the issue and Outlook should now be connected to the server.

Method 2: Ping The Server

If Outlook is showing that it is disconnected from the server, one possible fix is to ping the server. To do this, open the Command Prompt and type in "ping [server name or IP address]." This will send a request to the server and show whether or not the connection is working.

If the connection is not working, try pinging the server again. If it still does not work, try restarting your computer and then pinging the server again. If the problem persists, contact your IT support team for further assistance.

Method 3: Make Sure Outlook Is Not Set In Offline Mode

  1. Open Outlook and go to Send/Receive Groups> Define Send/Receive Groups.
  2. Check that the option for working offline is not selected. If it is, select the option for working online instead.
  3. Click Close.
  4. Now, try to connect to your mail server again and see if the problem has been resolved.

Method 4: Launch The Outlook Application In Safe Mode

If your Outlook application is showing "disconnected from server" error, then there might be some issue with the application itself. In such cases, it is recommended to launch the Outlook application in safe mode. Safe mode is a diagnostic mode in which only essential files and drivers are loaded. This helps to rule out any third-party software conflicts that might be causing the problem.

  1. To launch Outlook in safe mode
  2. First close the application and then press and hold the Ctrl key on your keyboard.
  3. While holding the Ctrl key, double-click on the Outlook shortcut to launch it.
  4. A dialog box will appear asking if you want to start Outlook in safe mode
  5. Click on the Yes button to continue.

Outlook will now start in safe mode and you should not see the "disconnected from server" error anymore. If the problem persists, then there might be some issue with your Exchange account or with the Exchange server itself. You can try contacting your Exchange administrator for further help.


If you've been having trouble with Outlook showing disconnected from the server, there are a few things you can do to fix the problem. First, make sure that your computer is connected to the internet. Then, check your Outlook settings to make sure that the correct server is specified. If neither of those solutions work, you may need to uninstall and reinstall Outlook. With a little troubleshooting, you should be able to get Outlook up and running again in no time.

Also Read: Outlook Shared Mailbox Issue