How A CMMS Software Provide You Answers To All Key Questions Of A Field Service Manager

Posted 2 years ago in BUSINESS.

It is critical for service managers to have accurate information at their disposal. Even more crucial is having the most up-to-date information direct from the field.

How A CMMS Software Provide You Answers To All Key Questions Of A Field Service Manager

It is critical for service managers to have accurate information at their disposal. Even more crucial is having the most up-to-date information directly from the field. Managers will be unable to make business-critical decisions if they do not have access to the most up-to-date information. Fortunately, CMMS software allows managers to gain a better understanding of the activities of technicians on the ground.

There's more: the data is current, real-time, and processed in real-time.

When service managers and staff have access to a wide range of information and real-time data, it is easier for them to make changes. A company cannot make changes that are relevant today based on data that is more than a few weeks old.

Managing a field service business, by definition, entails dealing with a large amount of information at the same time. This explains why service managers require answers to so many questions. What are the questions we're referring to? Find out more here—

1. Where are the technicians right now?

Knowing where your technicians are located can make scheduling and dispatch much easier. What if you have no idea where your technicians are? It is critical to locate a technician in an emergency situation that requires immediate attention. Using GPS technology, you can track your technician's location. The GPS location of your technicians will allow you to see where they are. This makes dispatching a thousand times easier.

You can also track their progress on the service call if they are working. Check to see if they're working, if they're close to the job site, if they're checking in, or if they've finished the call. You will be able to see exactly where your technicians are on the road. This allows you to quickly dispatch someone if necessary.

2. How long did the service call take to complete?

When working with paper-based orders, time tracking can be difficult. You may not be able to record everything all of the time. This may result in financial losses. You may even end up overcharging your customers by adding unnecessary time to their call. All of this occurs because it is impossible to know how long it took technicians to complete a specific call. This question may include additional questions such as:

  • How long did it take the technician to travel from one job site to another?
  • Did the technician return to the office solely to obtain a replacement part?
  • How long did the installation or repair really take?

All of these questions are critical when it comes to scheduling work orders and determining the best routes for your technicians. Technicians can use the mobile field service app to accurately report on time utilization. This enables accurate recording of work and travel time. Dispatchers will be able to see the workflows in the field service management program for accurate travel time. They can see the date and time of the call, as well as the technician's location. Managers will be able to see if any changes need to be made as a result of this.

3. How to add more service calls to a technician's schedule?

It is possible to add more service calls to your technicians' schedule if you know the location of your technicians and how long they take for the task at hand. You must also see their schedule to optimize the route they take. Field service management software gives dispatchers a complete overview of each technician's work schedule. The resource routing tool can be used to help dispatchers cut down on their driving time. To save time, dispatchers can shift service calls around. You will eventually be able to add more service calls as all the unused time adds up.


A mobile field service app makes it simple to update a technician's schedule. They can stay informed by using their phones. And it all happens on its own. When the next service call comes in, they can switch to it. When they are ready, they can drive to the appropriate location without having to worry about the best route. All of this gives dispatchers control over time and movement.

4. What is the return on investment for field service management software?

It is not worthwhile to provide a service if it does not generate a profit. Field service management software allows you to track all Key Performance Indicators, whether you are looking for CMMS software for a small business, a medium-sized business, or a large-scale business. It enables you to evaluate your ROI, first-time repair rate, and the best technicians on your team. It enables you to track each technician's performance and determine whether or not their work meets your standards. You can also get real-time data from the field using the mobile field service app. Based on that information, you can then make sound business decisions.

Overall, field service software is what you need to expand your field service business.