1-888-570-1595 However, you can perform the following given methods to fix the problem immediately.
Face ID is not working on your iPhone and you don't know why. You can still sign in with your passcode, but if you're like most people, the iPhone's Face ID feature was one of the biggest selling points when you bought your iPhone, and it's frustrating when it doesn't work! In this article, I will explain why Face ID not working on iPhone and show you how to fix this problem for good.
Before we dive into the troubleshooting steps, it's a good idea to double check to make sure you've gone through the normal setup process. Please read our article on how to set up Face ID on your iPhone for a step-by-step tutorial. If you're sure Face ID is set up correctly, follow the troubleshooting steps below to learn what to do when Face ID isn't working on your iPhone.
1. Reboot your iPhone
The first thing to do when iPhone Face ID not working is to restart your iPhone. This has the potential to fix a small software bug that could be causing the problem.
Press and hold the side button and either volume button until "slide to power off" appears on the screen. Use one finger to slide the red and white power icon from left to right. Your iPhone will turn off.
Wait 30-60 seconds, then press and hold the Side button again until the Apple logo appears on the screen. Your iPhone will turn on again shortly after.
2. Make sure you hold your iPhone far enough away from your face
Face ID is designed to work when you hold your iPhone 10 to 20 inches from your face. If you hold your iPhone too close or too far from your face, it could be the reason why Face ID is not working on your iPhone. As a general rule, hold your arms out in front of you when using Face ID.
3. Make sure there are no other faces around you
If there are multiple faces in your iPhone's line of cameras and sensors when you try to use Face ID, it may not work properly. If you are in a crowded place, like a city street, try to find a more private place to use Face ID. If you're trying to show off this cool feature to your friends, just make sure they're not standing next to you!
4. Remove any clothing or jewelry that covers your face
If you're wearing any clothing, such as a hat or scarf, or jewelry, such as a necklace or piercing, try removing it before using Face ID on iPhone. Clothing or jewelry may be covering parts of your face, making it difficult for Face ID to recognize who you are.
5. Check lighting conditions
Another thing to keep in mind when using Face ID is the lighting conditions around you. If it's too light or too dark, your iPhone's cameras and sensors may have a hard time recognizing your face. Face ID will probably work best for you in a well-lit room with natural light.
6. Clean the cameras and sensors on the front of your iPhone
Next, try cleaning the front iPhone. Dirt or debris could be covering one of the cameras or sensors used for Face ID. We recommend gently cleaning the camera and sensors with a microfiber cloth.
7. Take off your iPhone case or screen protector
If you have a case or screen protector on your iPhone, remove it before using Face ID. Sometimes a case or screen protector can cover or interfere with one of your iPhone's cameras or sensors, causing Face ID to not work properly.
8. Delete your Face ID and set it up again
If Face ID is constantly failing, try deleting your saved Face ID and then set it up again. If something went wrong during the initial setup process, you may have trouble using Face ID in the future.
To remove your Face ID from iPhone, open the Settings app and tap on Face ID & Passcode. After entering your passcode, tap the Face ID you want to remove and tap Remove Face.
9. Reset all your settings
The next troubleshooting step can be a hassle, but if the tips above didn't help, you should try it anyway. Sometimes when a feature like Face ID stops working, you may need to simply reset all the settings on your iPhone. Unfortunately, this method will delete all of your current settings, such as Wi-Fi passwords and website login information, so always make sure you have this information handy to re-enter it on your phone.
Once you're ready to proceed with this step, go to your Settings app and tap on "Reset". Tap "Reset All Settings" and then enter your password and confirm your choice.
Once you are done resetting settings on your iPhone, you can enable Face ID and try using it again. If it works, you don't have to worry about doing anything else. If not, then you need to move on to the fourth and final troubleshooting option.
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