[READ] The Big Book of Customer Service Training Games by Peggy Carlaw

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[READ] The Big Book of Customer Service Training Games  by Peggy Carlaw

Read and download The Big Book of Customer Service Training Games in PDF, EPub, Mobi, Kindle online. Free book Behind Your Smiles: Eternity Publishing by Peggy Carlaw.

The Big Book of Customer Service Training Games PDF

by : Peggy Carlaw

Reading Now at : http://goodreadebooks.xyz/bumppybaru/0070779740

Book Description:

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Book Detail:

Title: The Big Book of Customer Service Training Games

Author : Peggy Carlaw

Pages : 224

Publisher : McGraw-Hill Companies

Language : eng

ISBN : 0070779740

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